This document defines the terms and conditions of our working relationship. Unless otherwise agreed to in writing by both the parties, by placing an order with Pretty Creative Media, you confirm that you are in agreement with and bound by the terms and conditions below. Pretty Creative Media holds the right to choose who we give service to and terminate any agreement in  written notice without explanation.


As used herein and throughout this Agreement:

“Agreement” means the entire content of this Basic Terms and Conditions document, the Proposal document(s), Schedule(s), together with any other Supplements designated below, together with any exhibits, schedules or attachments hereto.

“Content” means all materials, information, photography, writings and other creative content.

“Copyrights” means the property rights in original works of authorship, expressed in a tangible medium of expression, as defined and enforceable under South African and International Copyright Law.

“Deliverables” means the services and work product specified in the Proposal to be delivered by Pretty Creative Media to the CLIENT, in the form and media specified.

“Services” means all services and the work product to be provided to Client by Pretty Creative Media as described and otherwise further defined.

“Trademarks” means trade names, words, symbols, designs, logos or other devices or designs used in the Final Deliverables.

“Ongoing Management” means the ongoing work to keep the website functioning and secure. This includes, but is not limited to: data management, backups, maintenance, upgrades and software patches.



Pretty Creative Media number one priority is to offer the CLIENT a professional web service, which may include, but is not limited to web design, hosting, domain registration/renewal, maintenance, online advertising management, search engine optimization, social media marketing and graphic design.


The CLIENT authorises Pretty Creative Media to perform the services outlined in this agreement on the CLIENTS’ behalf, which may include, but is not limited to, registering their domain, accessing their hosting account and disk space, creating databases and applications, managing their online advertising, and submitting their project to search engines.


Services supplied, costs and rates are limited to what is specifically set forth in the service package agreement. Any additional services will require an additional agreement. Our agreement is for the full package containing various services.Should the CLIENT not utilise all services offered within the complete package, the CLIENT will still be liable for the full payment for the complete package.


Changes and additions outside of the scope of this document will be quoted and invoiced to the CLIENT. The CLIENT will be advised of all costs, changes and additions before commencement of the additional work. Fees for professional services do not include outside purchases such as, but not limited to, software licensing, copyright licensing, photography, colour printouts, illustrations or courier service. Additional expenses are itemized on each invoice.


Production schedules will be established and adhered to by both the CLIENT and Pretty Creative Media. Where production schedules are not adhered to by the CLIENT, final delivery date or dates will be adjusted accordingly. Additional costs may be charged for CLIENT delays, if the delays result in an increase in time to manage or deliver the services.


The CLIENT agrees to pay Pretty Creative Media in accordance with the terms specified in each proposal/estimate. Payment will be due from the date of signing the agreement.

If the CLIENT fails to pay any invoice, Pretty Creative Media reserves the right to withdraw the website and associated materials or refuse completion and/or delivery of work until past due balances are paid. All materials or property belonging to the CLIENT, as well as work performed, may be retained as security until all just claims against the CLIENT are satisfied. The CLIENT is responsible for any debt collection, legal or court fees which may come due.

In the event of cancellation of the project prior to completion, the CLIENT will be liable for 1 month’s payment as per the 30 day cancellation notice.


Pretty Creative Media will not disclose to any third party or use, other than for the purposes of this agreement, any knowledge or information imparted to or obtained by it during or in connection with the fulfilment of this agreement, which is of a secret or confidential nature relating to the business, equipment, processes, products, services or business strategies offered or employed by the CLIENT. This obligation of confidence will cease to apply in relation to information that Pretty Creative Media is required to disclose by any law, or which becomes part of the public domain other than as the result of a breach by Pretty Creative Media of its obligations of confidence under this Agreement.

I f needed, Pretty Creative Media reserves the right to outsource any specific project requirements to insure that the terms of this agreement are met. Any subcontractors or external suppliers will be bound to the terms of this agreement.


Pretty Creative Media is confident that the CLIENT’s expectations will be exceeded and as such is notifying the CLIENT that Pretty Creative Media reserves the right to use the CLIENT’s website, associated graphics and any unused ideas and development in the promotion of Pretty Creative Media services or any design competitions. CLIENT agrees to allow Pretty Creative Media to retain a credit and link from the footer of the website.


The CLIENT is responsible for all trademark, service mark, copyright and patent infringement clearances. The CLIENT is also responsible for arranging, prior to publication, any necessary legal clearance of materials Pretty Creative Media uses for this project. The CLIENT indemnifies Pretty Creative Media against any loss or damage arising directly or indirectly from any unauthorised use of photographs, text, or other Intellectual Property not under copyright ownership of the CLIENT.


Pretty Creative Media reserves all rights over working source files, databases and owns full ownership of the website and design. The CLIENT will not have access to the Control Panel, Database or FTP, unless otherwise agreed to.


From time to time we will create a website free of charges for a CLIENT. The CLIENT is liable for paying a monthly hosting fee. If for any reason this agreement comes to an end the CLIENT will have NO right to the website or any content we provided. This includes our copyrighted plugins, any premium third-party plugins, templates and  images. The CLIENT may only request transfer of their domain name via a transfer ticket.

Pretty Creative Media makes extensive use of open source software and components to supply websites and services to the CLIENT. Pretty Creative Media will not charge additional licensing fees on open source software.

The CLIENT indemnifies Pretty Creative Media against any loss or damage arising directly or indirectly from any failure of software supplied to the CLIENT.

All software and components not developed by Pretty Creative Media retain the original license and terms associated with them. Pretty Creative Media cannot assign any rights to the CLIENT and the CLIENT agrees to be bound by the original Author’s terms.


Pretty Creative Media shall not be deemed in breach of this Agreement if Pretty Creative Media is unable to complete the Services or any portion thereof by reason of fire, earthquake, labour dispute, act of God, death, illness or incapacity of W Pretty Creative Media or any local, provincial, national or international law, governmental order or regulation or any other event beyond Pretty Creative Media’s control (collectively, “Force Majeure Event”). Upon occurrence of any Force Majeure Event, Pretty Creative Media shall give notice to the CLIENT of its inability to perform or of delay in completing the Services and shall propose revisions to the schedule for completion of the Services.


The services and the work product of Pretty Creative Media are sold “as is.” In all circumstances, the maximum liability of its Designers, Directors, Officers, Employees, Design Agents and Affiliates (“Pretty Creative Media parties”), to the CLIENT for damages for any and all causes whatsoever, and the CLIENT’s maximum remedy, regardless of the form of action, whether in contract, tort or otherwise, shall be limited to the net cost of this project as specified in this Agreement. In no event shall Pretty Creative Media be liable for any lost data or content, lost profits, business interruption or for any indirect, incidental, special, consequential, exemplary or punitive damages arising out of or relating to the materials or the services provided by Pretty Creative Media even if Pretty Creative Media has been advised of the possibility of such damages, and notwithstanding the failure of essential purpose of any limited remedy.


Pretty Creative Media may terminate this Agreement with immediate effect giving written notice to the other of such termination. The CLIENT may terminate the agreement providing 90 days written notice. The CLIENT will be liable for final payment during the 90 days notice period and all other outstanding balances. The CLIENT shall assume responsibility for collection of all legal fees necessitated by default in payment.


All domain names are legally owned by the CLIENT. All domain name registrations are subject to availability and registration rules. Pretty Creative Media will manage the domain name(s) on behalf of the CLIENT unless the CLIENT requests in writing that the CLIENT manages their own domain(s) and payment of fees.

Pretty Creative Media is an Accredited Registrar with the ZA Registry in South Africa.

The CLIENT indemnifies Pretty Creative Media against any loss or damage arising directly or indirectly from any failure of services related to domain renewals, registrations, domain name trademarks.


Pretty Creative Media will offer the suggested hosting package required for the CLIENT’s project.
The exact package required will determine the monthly cost. Due to website growth, disk-space and an increase in traffic, the CLIENT will be responsible for any over-usage, charged per GB for Traffic & per 10mb for Disk Space.

Should the CLIENT decide to make use of their own hosting provider, the CLIENT will be responsible for contacting the chosen host for support relating to hosting matters & ensure that Pretty Creative Media will have the correct hosting environment needed for the project. Pretty Creative Media will charge for costs incurred liaising with the hosting company and supporting the CLIENT with hosting related issues. Pretty Creative Media will charge for costs incurred due to differences in hosting environment if installation and management exceeds standard time frames.


Our websites are optimised for XHTML compliant browsers and adjusted to support the latest versions of Google Chrome, Mozilla Firefox & Internet Explorer (IE). We test using the browsers that are statistically the most commonly used. Layout and aesthetic elements may change or degrade in some browsers.


Website visitors use different monitors with different settings. Colours and image quality of the website including graphics and photography will shift between computers and monitors.


Once the project has, in the opinion of Pretty Creative Media been completed, Pretty Creative Media will notify the CLIENT either verbally or in writing, and provide the CLIENT with an opportunity to test and review the website. If the CLIENT determines that the website does not comply with the Project Components agreed to in this document, Pretty Creative Media agrees to carry out any necessary and reasonable modifications.


If the CLIENT or an agent of The CLIENT other than Pretty Creative Media attempts to update, edit or alter the site’s template, infrastructure, source files or hosting management in a way that causes damage to individual pages or the site’s architecture, time to repair web pages will be assessed at our STANDARD or OVERTIME hourly rate, and is an additional cost above the costs outlined in the agreement.


It is Pretty Creative Media’s responsibility to carefully check for accuracy in all respects, ranging from spelling, technical illustrations and ensure an overall error free environment. However Pretty Creative Media is not liable for errors or omissions. The CLIENT indemnifies Pretty Creative Media against any loss or damage arising directly or indirectly from any errors and omissions.


Pretty Creative Media offers Monthly Maintenance as set out in the service package agreement. Pretty Creative Media will ensure that any maintenance work is attended to within 48 working hours from date of receiving the instructions from the CLIENT.


All text must be supplied in digital format that can be copied and pasted. Pretty Creative Media will not re-type/type-out any text found in any non-editable file format.


Graphics and photographs are to be supplied in digital format on EMail, File Transfer, Flash Drive. Photographs must not exceed a file size of 2mb each (unless by prior arrangement). Larger files will incur an extra cost due to increased time in processing.


All logos and branding must be provided in an industry standard vector format.


Should there be any allegations against the CLIENT regarding illegal activity on the website eg, using the website to scam users/ fraud clients, Pretty Creative Media will have the right to terminate the website with immediate effect. It is the CLIENTS responsibility to provide Pretty Creative Media with proof that such allegations are false, before the website will be activated again.


While hosting with Pretty Creative Media servers, the below information is effective and the Acceptable Use Policy needs to be followed at all times.
Failure to follow the Acceptable Use Policy could result in a first and final warning, or immediate termination of hosting, website and email services, without notice.


Pretty Creative Media cannot be held liable for system downtime, crashes, or data loss, including missing emails. Pretty Creative Media has the right to terminate, suspend or cancel any client and or any service without notice or refund. We cannot be held liable for any predicted estimate of profits/income in which a client would have gained if their service was functioning.  Moreover, Pretty Creative Media holds no responsibility for the use of our clients’ accounts. If any of our terms, policies or conditions are failed to be followed, the client account in question may be deactivated as well as all services/products attached to it. We reserve the right to remove any account without advance notice for any reason without restitution as Pretty Creative Media sees fit. Pretty Creative Media is not responsible for any clients files, data or actions. FURTHERMORE, Pretty Creative Media retains the right to change any or all of the above Policies, Guidelines, and Disclaimer without notification.